The chatbot ecosystem has changed since the first early conversation software in the 1960's, but the main goal remains the same: quick, creative, and convenient communication. Today chatbots are used by more than 1.4 billion people. Whether it’s on Facebook Messenger, Whatsapp or the website, more and more brands are leveraging chatbots to service their customers, market their brand, and even sell their products. In a noisy and competitive market, chatbots act as the direct line between customer problems and solutions.

Let’s take a look at the most innovative chatbot examples! We present the most conversational, useful and easy to use chatbots. Based on these criteria, here are our picks for the best chatbots of 2020.

World Health Organization (WHO)

The World Health Organization is one of the leading sources of trusted information for the coronavirus (COVID-19) spread. While the coronavirus continues to permeate the world, and the population remains stuck indoors, plenty of people are seeking help and answers online. In an effort to better inform the world about CODIV-19, the WHO has launched a Facebook Messenger, Viber and Whatsapp chatbots – offering instant and accurate information. Chatbots are available 24/7 and constantly updated with the latest news and amount of infection cases. They can now be accessed in English, French, Spanish, and Arabic through WHO’s official Facebook page by selecting “Send Message” or through the dedicated Messenger or Whatsapp link.

Replika AI

Replika allows users to share their feelings, thoughts and experiences with an AI companion or chatbot. 7 million people use the app when they need someone to talk to. While this is not a business use case, it still warrants placement on this list for its coolness. Replika is an AI chatbot designed to become a “friend” who offers “no judgment, drama, or social anxiety.” It claims that users can “form an actual emotional connection, share a laugh or get real with an AI that’s so good it almost seems human.” Users can choose their 3D avatar and customize it, help it learn about the world, and develop its personality. You can decide if you want it to be a friend, virtual significant other or mentor.


If you’ve ever tried to learn a new language, you probably know that one of the best ways to get better is having a native speaker to talk to and practice with. Sometimes, unfortunately, you might not know anyone who can help. That’s why the Duolingo app launched a new chatbot feature, which should be the next best thing to texting with a real person who speaks French, Spanish or German. To make the experience more compelling, they gave the bots different personalities. They’ll react differently to answers and correct users as necessary.


Amazon’s Alexa is by far the most financially successful chatbot. Alexa has more than 30K skills. Skills in Alexa terminology are applications that allow Alexa to complete certain voice tasks. From starting your day to keeping your afternoon on track to winding down your evening, there are so many ways Alexa can make our life easier and even more fun. Alexa Features: Entertainment, Communication, Productivity, Smart Home, Shopping, News and information.

Google Assistant

Google assistant serves as a response suggestion engine in Google’s messaging platforms. Additionally, assistant can answer questions and learn about users to offer them personalized news or suggestions. Earlier in 2020, Google announced that they will release a new feature called “Scheduled Actions”. Users will be able to use a smart coffee machine, vacuum cleaner, etc. with Google Assistant.

Founded in May of 2018, ChatMarketing is a digital agency specialising in conversational commerce. We are helping companies from e-commerce, healthcare, telecommunications, logistics and financial industries to reduce costs and increase sales by using NLP and conversational AI chatbots for customer service automation and Messenger marketing.
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