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Customer support automation with chatbots

Saving time and resources for your business and your customers.
Free consultation
Every minute is important when a potential or existing customer has a question that prevents him from making a purchase. A chatbot will be there for you at any given time, even at 2AM on a Saturday night...

Value for user

Solve problems instantly

Implementing chatbots not only enhances support quality but also increases the efficiency of your customer service team. Customer service bots are capable of attending to several customer interactions simultaneously. It ensures your customers are not waiting long for getting a response.

Channels

Implementing a customer service chatbot

Social media and messaging app chatbots

  • Available on Facebook Messenger, Viber, WhatsApp, Telegram
  • Additional support channel
  • Live Chat feature
  • Additional integrations
  • Smart lead management

Web live-chat chatbot

  • Can be integrated to any website location
  • Integration with other tools: Zendesk, Freshdesk, Intercom, etc.
  • API Integration with CRM
  • Custom Design available

Chatbot advantages

What will you gain from customer support chatbot

Instant replies 24/7

Saving time
Personalised replies
Dynamic notifications
Reduce human resource & costs


Inform personnel when their help is needed

A chatbot on the website or a messaging app is able to provide a certain level of support 24/7. Even in the instance when the bot isn’t able to resolve a particular issue, it can still identify the type and urgency of the issue. Bots are always active to engage your customers by providing instant answers to common queries, which improves customer satisfaction. With customer support chatbots, you can reduce the number of support tickets raised by addressing simple queries instantly. By having chatbots in place, you can allow agents to focus more on the critical aspects of customer service.

With chatbot

Improve customer experience and save time

Let chatbot answer the questions which you've already answered a dozen times and give your customers the best experience with instant 24/7 answers.

FREE CONSULTATION

Only within 15 minutes we will:

01
Identify your
business problems
02
Provide
potential solutions
03
Identify your
business problems

WE ONLY WORK WITH CLIENTS WHOSE PROBLEMS WE CAN ACTUALLY SOLVE!

Founded in May of 2018, ChatMarketing is a digital agency specialising in conversational commerce. We are helping companies from e-commerce, healthcare, telecommunications, logistics and financial industries to reduce costs and increase sales by using NLP and conversational AI chatbots for customer service automation and Messenger marketing.
info@chatmarketing.co
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